If You do not receive Our final response or You are unhappy with Our final response, you have the right to refer your complaint to the Financial Ombudsman Service. Western Union may charge additional fees associated with the use of an account for sending or receiving a money transfer. You consent to and acknowledge that we must make reasonable efforts to verify your identity. The exchange rate for a money transfer is indicated to You at www.westernunion.com/gb after selecting the destination country in the “Send Money Online” field, entering the amount that You intend to transfer and clicking on “Calculate”. If you want to cancel your transaction and get your money back, you need to call Western Union customer care at 1-800-325-6000, and they will help you with requesting your refund. UNITED KINGDOM (UK) Terms and Conditions for Western Union® Online Money Transfer Services. In such instances, Western Union (or its agents, the mobile phone provider, or account provider) may collect additional money when they convert the Sender’s funds into the currency selected by the Receiver. These refunds are going to people in the US and other countries, including many older adults who lost money to grandparent, lottery, sweepstakes, or romance scams. 8.11. You are not entitled: (a) to use a robot, spider, scraper or any other automated programme to access the Western Union Website or the Western Union® Online Service, and/or (b) remove or modify information related to copyrights and trademarks or proprietary information published on the Western Union Website (or printed pages of the Website). You consent to and acknowledge that We may forward any particulars about You and about the services that We provide to You if necessary to regulatory or government authorities or their bodies if: a.        we are obligated by law to do so; or. When the affidavit form arrives, fill it out and have your signature notarised. The Western Union Website may contain links and pointers to other World Wide Web Internet sites and resources (the "Linked Sites"). 7.1. These Terms and Conditions constitute the entire agreement between You and Us and supersede any prior agreements which may exist between You and Us. It may take up to 7 business days for the financial institution to credit the money to the sender. Western Union review from Sydney, New South Wales rated 3.0/5.0 with Images: See below in regards to my cancelled transaction. Can you claim a Western Union refund? If You detect errors or encounter problems on the Western Union Website or with the Western Union® Online Service, please contact Us by e-mail or by telephone (for contact information see Item 1.2) or write to us at: Prior to first using the Western Union Website to send a money transfer  You will be asked to provide a password and a valid e-mail address as Your username. The affidavit serves as a substitute for your proof of purchase receipt. b.          if We did not ensure that Our contact facilities were available to You for the purposes of making a notification under Item 4.5. 4.4. Every individual money order constitutes a separate agreement between WUIB and the Sender which is limited to the execution of a specific money transfer. Incorrectly executed or non-executed Transactions. 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